CV/RESUME 
NORMAN DAVIS
Copier And Network Support Technician
South Florida Area
Email: n25an@aim.com
website: http://comp25.scifichrome.info/

OBJECTIVE:
I am seeking a long term position as a Copier Technician. With the skills that I have acquired, I would also make a good fit as PC Network Technician.

CERTIFICATIONS:

Certified to Repair Windows PC
NCSA CERTIFIED COMPUTER HARDWARE TECHNICIAN

Certified to Work on Kyocera Business Machines
KYOCERA CERTIFIED COPIER AND PRINTER TECHNICIAN

Certified to Work at Help Desk
EXPERT RATING HELP DESK CERTIFIED PROFESSIONAL

Certified to Network Windows XP
EXPERT RATING NETWORK XP CERTIFIED PROFESSIONAL

SKILLS:

OS Environments:
6 years experience installing and networking copiers in AS400, Solaris, Ubuntu, Mac and Windows OS

Hardware:
6+ years troubleshooting experience on the following
Copiers, Printers and faxes.

Responsibilities:
I have had to run cables, install, network, train customers on, troubleshoot and upgrade peripherals in a field environment. I have also done packet captures and troubleshooted various network issues in relation to copiers and printers.


EXPERIENCE:

Customer Service Engineer (May 2008 - Present)
Delcop LLC, Palmetto West Park, 7705 NW 46th street, Miami, Fl 33166
786-472-9158
Operating Systems: Mac, Windows Server, XP & Vista
Users: organizations ranging from 1 to 50
Environment: Home Networks & small 1 server LANs
Tasks: Manage all service issues and at one point all service staff, Refurbishing copiers, Installing copiers, Networking copiers, Training customers & Troubleshooting copiers. I effectively function as the Onsite Network Engineer for Copier Issues...
Peripherals: all Kyoceras except wide format

Freelance PC Tech (2003 - Present)
Operating Systems: Windows, Linux, Solaris, Mac & AS400
Users: organizations ranging in size from 1 to 500
Environment: small LANs to Windows servers.
Tasks: troubleshoot and network copiers, printers, faxes and PCs

Field Engineer (April 2006 – November 2007)
QualPath, 1491 SW 5th Court, Pompano Beach, Florida 33069, (954) 946-2282
Operating Systems: Windows XP professional and Windows servers
Users: organizations ranging in size from 5 to 3000 ( public and private sector entities)
Environment: small LANs to Windows servers.
Tasks: install peripherals; setup peripherals for copying, printing, faxing, scanning (scan to ftp, scan to pc, scan to email); troubleshoot connectivity issues, hardware failures & error codes; and performed maintenance & first-install staff training.
Peripherals: brothers, Kyocera, HP and Muratec copiers, faxes and multifunction printers

Office Support Specialist (January 2004 - December 2005)
Blank Rome LLP, 1200 North Federal Highway, Suite 417, Boca Raton, Florida 33432,
(561) 417-8100
Operating Systems: Windows XP professional
Users: 12
Environment: WAN & LAN built on novell but eventually transferred to windows 2000
server.
Tasks: tape backups, troubleshoot pc issues, troubleshoot blackberry issues, setup
teleconferences, setup pc. Maintain faxes, copiers, and mail machine and General Office
duties.


Substitute Teacher (2002 - present)
Broward County Public Schools, 600 SE Third Ave. Fort Lauderdale, FL 33301,
(754) 321-0000
Tasks: administered tests, taught lessons, oversaw functions and general office duties.


Various Positions held (July 1999 - August 2001)
Seta Corporation Of Boca, 6400 E Rogers Cir. Boca Raton FL 33499, (561) 994-2660
Operating Systems: Windows 2000
Users: 150
Environment: LAN built on AS/400 midrange
Computer Operator Specialist (December 2000 - August 2001)
Tasks: tape backups, run EDI print jobs from the As/400, sort, burst and distribute
printouts
Receptionist (January 2000 - December 2000)
Tasks: direct personal and business related phone calls & deliver all incoming
correspondence
Administrative Assistant (June 1999 – December 1999)
Tasks: General office duties and other tasks as assigned.

Store Associate (March 1993 - June 1998)
Domino Pizza, 18053 NW 27th Ave., Carol City, FL 33014, (305) 623-8999
Tasks: customer service and other duties as assigned.

EDUCATION:

Miami Dade Community College 1997
Associate of Arts

Miami Lakes Technical Education Center 1991
Certificate in Electronics Technology

Miami Norland High School 1990
Graduated

VOLUNTEER IT SUPPORT:

My Tech Website
http://comp25.scifichrome.info/

Fixya Tech Expert
http://www.fixya.com/users/n25an

AllExpert Tech Expert
http://www.allexperts.com/ep/1748-114455/Repairing-Copiers-Faxes/NORMAN-DAVIS.htm