[ add comment ] | permalink |
( 2.7 / 23 )| Many times you will have to share out a printer from the server or another pc. Sharing a printer means that printer driver is located one pc and you are creating a shortcut to that driver from your pc. If the driver is on a server then all the settings may be locked and should be. If the driver is on someone elses pc the settings should be locked but probably wont be. Key things to note, if the pc with the driver is shut down then your printer is not accessible. Any pc that will take on this task should always be on. This should be spelled out to the customer. If not you could get a call later about the copier not working intermittently. |
[ add comment ] | permalink |
( 3.1 / 33 )| So far I have made some assumptions about your skills. I assumed you had some. From this point on I am going to teach you the basics of how to be a copier tech. In this post, I am going to cover how to setup an ip printer. Some people call this a network printer but the proper term is IP printer. You are going to need the Disk that comes with your copier. Everyones instructions is slightly different but whats listed below should help you to setup an IP printer. |
[ add comment ] | permalink |
( 2.6 / 25 )When installing a copier, it is always good to have all the materials that you will need for the job, contact information for the client, specs of the install and if possible a picture of where the install will be done.
The install is the first impression that a new customer will have of your skills and the company. You need to make a good one. If the install is done well the customer will know that you are experienced and take pride in your job. If done poorly then the customer will take it as a sign of things to come. Remember it is always best to make a good impression than to try and recover a bad one.
Now to the install, lets talk about your materials. Always make sure that you have your tools barring that then a long phillips and a long flathead screwdriver. Your next step is to make sure you have any necessary cables. If you don't have them then get proficient at making them or learn where the nearest electronics and hardware stores are. A tech should have some kind of spending money on hand to deal with any issues that come up. Hopefully you can come up with an arrangement with your service manager for reimbursement or find a way to claim it back on your taxes.
Next the tech needs to contact the client to verify what needs to be done. This means calling the client and verifying if the copier will be networked, the delivery time, who receives paperwork and who the on site network person should be. Its best to do this by phone. Doing this in person and at the site shows a lack of professionalism.
Next thing we will cover is getting a picture of where this install will be done. Talk to your service manager and the salesman. Get information on the nature of the install. Find out from them more about the location. Try not to get caught in an awkward situation. Find out anything and everything the sales guy knows. It maybe nothing to him but something to you.
When you finally do get to the site, you will need to find your contact person quickly or the person they left in charge. Verify what needs to be done. Verify that you have access. Don't punch a hole in the wall or go on anyone's network without permission. You are their guest. They don't have to accept the copier or you so be polite and do a good job...
[ add comment ] | permalink |
( 2.9 / 69 )| I wouldn't be a decent technician if I didn't list the power wheel somewhere in this blog. |
 |
[ add comment ] | permalink |
( 2.7 / 35 )
Calendar
